Terms & Conditions
Who we are:
Debt Correct, Suite 4, Blue Pit Mill, Queensway, Rochdale, OL11 2YW
1.1. “The company”, “us” or “we” means Debt Correct as shown above
1.2. The “client” or “you” mean’s the person(s) named in the documents sent to you
1.3 “Creditors” means any person or organisation that you have informed us that you owe money to which is unsecured and that is referred to in your debt management plan
1.4. ‘Priority expenditure’ or ‘Priority debts’ mean outgoings or debts that carry serious consequences if you do not meet the payments. These include but are not limited to rent, mortgages, secured loans, hire purchase agreements, council tax, TV licence, utility bills, court fines, income tax, national insurance, student loans, child maintenance and Value Added Tax.
1.5 “Monthly payment plan” means your agreed monthly payments as outlined in the pack you received.
1.6. “Fees” means our fees under this agreement in accordance with clause 6.1
1.7. “Period” means the period during which the Monthly Payment Plan is in operational
1.8. “Cleared funds” means payments made by you which have cleared in our client account. This could be any electronic payment (such as Standing order, BACS, Direct debit, credit transfer) or any payment made by debit card, cheques, postal order or any other recognised form of payment.
1.9 The “contract” or “agreement” when signing and returning the “Authority to act” form you have entered into a contract/agreement with Debt Correct as out lined by these terms & conditions
2.1 You request us and we agree to provide you with a debt counselling advisory and adjusting service in accordance with these Terms of Trading. You authorise us to negotiate on your behalf with your Creditors.
Clause 3. (Our commitments to you)
3.1. We will consider the state of your finances, including your income, expenditure, debts, loans, credits and assets. We will calculate your disposable income, having first calculated the amount reasonably necessary as your living expenses.
3.2. In consultation with you we will produce a Monthly Payment Plan by which you can pay off your Creditors out of your disposable income at rates you can afford. The Monthly Payment Plan will let you make monthly payments to us and will take account of your creditors and of our fees. It will not take account of any matters you have not told us about in accordance with clause 5. It will also take account of the differing requirements of your Creditors, if there is more than one.
3.3. We will negotiate with your Creditors and attempt to agree repayment terms with them of the amounts outstanding. In doing so we shall use the Monthly Payment Plan, and we shall ensure that the periodic payments that we agree with your Creditors on your behalf do not exceed your disposable income as calculated by us for the same period.
3.4. We shall attempt to agree with your Creditors, where appropriate, that they freeze their interest rates and that they suspend or withdraw enforcement proceedings issued in connection with your agreements with them.
3.5. We shall make payments to your Creditors in accordance with the Monthly Payment Plan. Creditors will be paid at the earliest opportunity. This will normally be within 5 working days of the agreed payment being cleared in our client account (with the exceptions of clause 12.4)
3.6. Should your circumstances or any other relevant matter change during the period, we shall, in consultation with you and with your Creditors, consider the Monthly Payment Plan and if necessary shall make changes to it in agreement with you and with any Creditors concerned. These amendments may be subject to an administration fee, and in some conditions require a full new plan.
3.7. We can review the Monthly Payment Plan in consultation with you every six months whether or not relevant circumstances have changed.
3.8. Annually we will send you a statement showing your debts still outstanding for which there will be no additional charge.
3.9 Annually we review your circumstances and complete a new income and expenditure form.
Clause 4. (what we cannot guarantee or cannot do)
4.1. We cannot insist your creditors refrain from contacting you or guarantee acceptance of a reduced payment. We cannot guarantee they will stop or reduce your interest charges. If your creditors do not agree then this may mean that you will repay the debt over a longer period of time which will increase the total amount to be paid.
4.2 We cannot guarantee that any threatened or proposed action will be stopped. Your lender may issue a default notice and we cannot guarantee to prevent this from happening. If these actions are taken by your creditors they may incur costs which are added to your debt.
4.3. We cannot maintain your Debt Management plan if you fail to make your agreed monthly payment within 7 days of your payment plan. (Unless you have made a prior arrangement)
4.4. We cannot alter your plan once we have submitted your full financial plan to your creditors unless there is a change to your financial situation.
4.5. We cannot include priority debts within your Debt Management Plan and it is therefore important that you continue to meet these commitments
Clause 5 (your commitment to us)
5.1. Complete and return the enclosed documents.
5.2. Provide a full and accurate income and expenditure and creditor list.
5.3. Make your monthly payment to us on your agreed due date.
5.4. Respond promptly to any phone calls or letters from Debt Correct to ensure we can give you the best service.
5.5. You must continue to make payments in respect of all priority debts and priority expenditure
5.6. Do not ignore correspondence or contact from your creditors. You may instruct your creditors to contact us to enable us to deal with them directly on your behalf. And forward any relevant information on to us.
5.7 We will endeavour whenever possible we verify all balances in writing with your creditors before making any payments.
5.8 I have received the following documents. (A) Welcome letter (B) Suitability Statement (C) Income and expenditure statement, (D) Creditor list, (E) Customer authority form (F) Standing order mandate.
Clause 6 (How you can the end agreement)
6.2. You have the right to cancel this agreement within Fourteen days of receipt of the contract. Cancellation must be in writing to the address above and must be received by the fourteenth day. After Fourteen days you can cancel the agreement at any time by giving us Fourteen days notice and we will be entitled to retain any fees paid or due within the Fourteen day notice period. Any monies paid/sent to creditors cannot be refunded.
6.3. If a cancelation is made inside the cancelation period but work has started on the account we reserve the right to charge what we consider reasonable for the amount of work that has been carried out.
6.4. Any cancelation needs to be in writing to confirm closure of the account.
6.5. You may withdraw where, following the signing of the contract, the total fee differs significantly from the estimate given prior to the contract or where the company has offered more than it can deliver.
Clause 7 (How we could end the agreement)
7.1. We can cancel our contract if payments are not received from you within seven days of the agreed due date.
7.2. We can cancel our contract if you have knowingly failed to provide full and accurate information to allow us to negotiate with your creditors.
7.3. We may cancel this agreement in the event of circumstances beyond our control which prevent us from providing the services within a reasonable period of time.
Clause 8 (How to complain)
Debt correct follows a written complaints procedure, in accordance with financial conduct authority (FCA) and Financial ombudsman service requirements. Should you have cause to complain about our product and or services, you should in the first instance contact customer services at debt correct. Alternatively contact us in writing to The compliance Department, Debt Correct, Suite 4, Blue Pitt Mill, Rochdale, OL11 5PW. Our complaints procedure can be viewed on our website at www.debtcorrect.co.uk or a copy can be sent to you on request
Clause 9 (Data protection)
9.1 We will use the information you provide to carry your debt management plan. We may also use it to inform you of any other product we or our affiliates may offer unless you tell us otherwise.
9.3 If we contact you using SMS, email or any electronic method then you must inform you if these devices have been hacked, stolen or the contact details for any such devices change.
9.2 If you are in a joint plan we may share your information with the other party involved in the joint plan.
Clause 11 (other important information to consider)
11.1. The information on your credit file may also affect their wellbeing in other ways, for example it may be requested by potential and or current employers. If unsure you should seek advice from the relevant HR department(s)
11.2. Default notices are kept by credit reference agencies for six years from the date of the default. Your creditors may record a default if you fail to make their contractual payment.
11.3. If the client cancels their account with us before their debts are cleared they risk their creditors revoking any agreement made regarding both interest and payments. Also the creditor may take further action including court action.
11.4. Entering into a debt management plan may have an adverse effect on your ability get credit in the future.
11.5 We do not give legal advice. If you require any advice you should contact a qualified individual
11. 6 These’s term and conditions a written in accordance with UK law
Clause 12. (Fee’s/money)
12.1 In the first 6 months of your monthly plan we charge £50.00 of your agreed monthly payment. Thereafter we charge a fixed fee of £39 per calendar month until your plan ends.
12.2 If you fail to make your agreed monthly payment we may reduce the amount we take as a fee to ensure that your creditors receive a significant proportion of that payment.
12.3 If you are paying weekly the we will distribute to your creditors once 4 full weekly payments are received and cleared into our client account.
12.4 If you are paying weekly you agree that we can keep monies collected for more than 5 days.
12.5 We reserve the right to increase our fee’s at any time during your debt management plan. We will inform you of this by letter and also how this will affect your repayment period
12.6 Refund policy states that when we receive a payment and this payment is distributed it cannot be refunded. Only payments that have been returned by creditors can be refunded.