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Complaints Policy

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Complaints Policy

©2020 by Debt Correct. Debt Correct are authorised and regulated by the Financial Conduct Authority (FCA). Firm Reference No: 663034. Debt Correct is also licensed by the Information Commissioners Office (ICO). Licence No: ZA277704. Registered office: 6 Hind Hill St, Heywood, OL10 1JZ. To qualify for debt write off in an IVA, you must have a minimum of £6000 of qualifying unsecured debt owed to two or more creditors. A debt write off amount of between 25% and 80% is realistic, however the debt write off amount for each customer differs depending upon their individual financial circumstances and is subject to the approval of their creditors. Debt solutions such as IVA, Debt Management Plan, DRO and Bankruptcy will have a negative impact on your credit rating. A lender/creditor is not obliged to accept less in settlement of your debts than it is entitled to, nor to freeze interest and charges. This may increase the total amount payable and further impair your credit rating. As part of our free service, we’ll take a look at your financial situation, explain the available options, and then recommend a debt solution which could be suitable for you. If you decide you want to set up a debt solution, we can put you in touch with one of our trusted providers or possibly provide this service direct to you. If you then want to use their services, we get a fee for introducing you, or for the preparatory work we complete, fees are payable if ongoing services are provided by either Debt Correct or our trusted providers. You may need to pay up-front or ongoing fees to Debt Correct or our relevant trusted debt solution provider if you enter into one of the above debt solutions.